Shipping Policy
At UnMatched Nutrition, we aim to make shipping clear and straightforward. This policy explains our dispatch timeframes, delivery estimates, shipping costs, tracking, and available collection options.
For information about returns and refunds, please refer to our Refund & Returns Policy.
All shipping information is provided in accordance with the Australian Consumer Law.
Dispatch Timeframes
We aim to dispatch orders placed before 10:00 am AEST, Monday to Friday, on the same business day.
Dispatch may take longer during sale periods, for orders placed on weekends or public holidays, or where delivery is to a remote location.
Delivery Timeframes
We use Australia Post for standard and express deliveries.
| Delivery method | Estimated delivery time |
|---|---|
| Standard shipping | 3–14 business days |
| Express shipping | 2–5 business days |
Delivery timeframes are estimates only and may vary depending on your location, Australia Post service conditions, and periods of high demand. Please allow additional time for bulky orders weighing 5 kg or more.
Delivery Instructions
If you provide custom delivery instructions, such as authority to leave, UnMatched Nutrition is not liable for loss that may occur as a result of those instructions, to the extent permitted by law.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number. If you do not receive a tracking email, please check your spam or junk folder before contacting us.
If you still cannot locate your tracking information, please contact us and we will assist.
Shipping Costs
Shipping is charged using a tiered pricing structure based on the value of your order.
Standard Shipping
| Order value | Shipping cost |
|---|---|
| $0–$99.99 | $8.00 |
| $100–$199.99 | $10.00 |
| $200 and above | $12.00 |
Express Shipping
| Order value | Shipping cost |
|---|---|
| $0–$99.99 | $12.00 |
| $100–$199.99 | $15.00 |
| $200 and above | $17.00 |
Orders over $100 have the option to select free shipping at checkout.
Click & Collect
Click & Collect is available from our Sumner location. Please select this option at checkout when available, and wait for confirmation that your order is ready for collection.
Incorrect Delivery Address
If you believe you have entered an incorrect delivery address, please contact us as soon as possible.
Where an address cannot be validated, Australia Post may prevent the parcel from being dispatched. If we are unable to match or confirm the address provided, we will generally contact you before shipping your order.
Orders That Have Not Arrived
If your order has not arrived within 14 business days, please contact us as soon as possible. We will investigate the shipment and work with you to find a solution.
Problems With Your Order
If you receive an incorrect item, your order arrives damaged, or you are otherwise concerned about a product, please contact us as soon as possible.
While we are unable to offer refunds for products that have been opened, we want to work with you to resolve any issue fairly. Your rights under the Australian Consumer Law are not affected by this policy.
International Shipping
Yes, we ship internationally. Additional international shipping costs may apply and will be shown at checkout where available.
Returns and Refunds
UnMatched Nutrition offers returns in accordance with the Australian Consumer Law. For full details, please see our Refund & Returns Policy.
We want you to be satisfied with your purchase and will meet our obligations under the Australian Consumer Law. We may decline a refund or exchange where permitted by law, including where an item fault results from misuse or neglect.
Contact Us
If you have any questions about shipping, please contact us and include your order number and full name where relevant.