Refund Policy
At UnMatched Nutrition, customer satisfaction is a priority. This policy explains how we handle returns, refunds, damaged or faulty products, and incorrect orders. If you have any questions, please contact us.
For delivery-related information, please refer to our Shipping Policy.
Returns Policy
All refunds are handled in accordance with the Australian Consumer Law.
Change-of-Mind Returns — 30-Day Product Guarantee
If you change your mind or are unhappy with a product you purchased, you may return the unopened product to us for a full refund within 30 days of purchase.
Please retain and provide your receipt or other proof of purchase. Return shipping costs are the responsibility of the customer and are not included in the refund.
Damaged or Faulty Products
If your product arrives damaged or faulty, please notify us within 7–14 days of purchase. Please retain your receipt or other proof of purchase and provide clear photos or other evidence showing the damage or fault.
Apparel Returns
Full-priced apparel items may be returned for a store credit or refund once the garment has been returned to our warehouse. In some circumstances, return shipping costs may be the responsibility of the customer.
We do not accept returns for sale or clearance items.
When We May Not Accept a Refund
We may refuse a refund where permitted under the Australian Consumer Law, including where:
•the product was purchased more than 30 days ago;
•the product has been opened or visibly used;
•the returned product was not sold by UnMatched Nutrition; or
•another exception applies under the Australian Consumer Law.
UnMatched Nutrition reserves the right to refuse a refund where permitted by the Australian Consumer Law.
How to Make a Return
To request a return, please contact us with your order number, full name, and reason for the return. In some cases, we may request photos of the product or additional information to help us assess the return.
Incorrect Products
If you believe you have received an incorrect product, please contact us as soon as possible so we can resolve the issue.
Replacement products will not be shipped until return pick-up confirmation has been received from the selected courier service. UnMatched Nutrition will cover the cost of return labels for incorrect products.
Contact Us
If you need help with a return or refund, please contact us and include your order number, full name, and details of your request.
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